FAQ

Is shipping really free?
Yes — every order ships free, fully tracked and insured, with no minimum spend.

How long will my order take?
Orders are processed in 1–3 business days, then delivered in roughly 7–12 business days within Europe and 10–16 business days worldwide. You'll get a tracking number as soon as it ships.

Will I be able to track my order?
Absolutely. Every order comes with a tracking number sent to your email.

Is the GlowScrub safe for sensitive skin?
Yes. It's designed to be gentle enough for daily use on all skin types, including sensitive skin. Start on the lowest mode and work up.

What if my item arrives damaged?
Email us within 48 hours with a photo and we'll send a free replacement or full refund — no need to return it.

What payment methods do you accept?
All major credit and debit cards, securely processed at checkout.

Where are you based?
Bath Essentials is operated from Germany. We ship worldwide.

How do I contact you?
Email us anytime at support@bathessentialshop.com — we reply within 24 hours, Monday to Friday.