FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard delivery takes 7–15 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Do you ship worldwide?
Yes! We ship to most countries worldwide. Every order includes tracking and insurance.

How do I track my order?
Use the Track Your Order page on our site, or follow the tracking link in your shipping confirmation email.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy on all items. If you're not satisfied with your purchase, contact us and we'll make it right.

My item arrived damaged — what do I do?
Please contact us within 7 days of receiving your order with a photo of the damage. We'll send a replacement or issue a full refund.

Products

Are your products safe to use?
Yes. All products in our store are tested and meet safety standards. Product-specific instructions are included in each listing.

The GlowScrub — what skin types does it work on?
The GlowScrub is suitable for all skin types including sensitive skin. Start on the lowest setting and adjust as needed.

Does the LISAPRO work with different voltage?
The LISAPRO is available in EU Plug and US Plug variants — select the one for your region at checkout.

Is the AquaIon shower head easy to install?
Yes! It attaches to any standard shower hose — no tools or plumber needed. Takes under a minute.

Orders & Payments

Can I cancel or change my order?
Contact us as soon as possible after placing your order. If it hasn't shipped yet, we can make changes or cancel it.

What payment methods do you accept?
We accept all major credit cards, PayPal, and more at checkout.

Still have a question?

Reach out via our Contact Us page — we typically respond within 24 hours.